Digital Enterprise Solutions Privacy Policy
Royalhost.com.pk1. Introduction
Royalhost.com.pk (“Company”, “we”, “our”, “us”) values and respects the privacy of its clients (“User”, “Customer”, “you”). This Privacy Policy explains how we collect, use, protect, and share your information in accordance with the applicable laws of Pakistan and international best practices.
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2. Information We Collect
We may collect the following categories of information:
a) Personal Information
Full Name
Email Address
Contact Number
CNIC (if required for regulatory purposes)
Billing Address / Company Details
b) Payment Information
Credit/Debit Card or Bank Account details (processed securely via third-party gateways)
Invoices & Transaction Records
c) Technical Information
IP Address
Browser type, Device Information
Login timestamps, Server access logs
d) Content & Hosting Data
Website files, Databases, Email accounts, and hosted content
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3. How We Use Your Information
Your information is used for the following purposes:
To provide and maintain our hosting and related services
To process payments, billing, and invoicing
To detect, prevent, and address fraud or technical issues
To comply with legal obligations under Pakistani laws (including PECA 2016, PTA regulations, and tax laws)
To improve service performance, analytics, and customer experience
To communicate with you for support, updates, and notices
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4. Information Sharing
We may disclose your information in the following cases:
Service Providers: Payment processors, Domain registrars, Data centers, or other vendors strictly for service delivery
Legal Authorities: When required by law, such as the Federal Investigation Agency (FIA), Pakistan Telecommunication Authority (PTA), or Tax Authorities
Business Transfers: If the company undergoes a merger, acquisition, or sale of assets
⚠️ We do not sell or trade your personal information to third parties.
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5. Data Security
We take strong security measures to safeguard your data, including:
SSL/TLS encryption for sensitive data
Firewalls, DDoS protection, and intrusion detection systems
Regular server monitoring, security audits, and data backups
Restricted access to authorized staff only
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6. Data Retention
Your data will be retained as long as your account is active.
After cancellation or termination, data will be stored for [30 days] for retrieval, after which it will be permanently deleted.
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7. Your Rights
As a customer, you have the right to:
Access and update your personal information
Request account termination and data deletion
Opt-out of marketing emails and notifications
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8. Cookies Policy
We use cookies to:
Maintain login sessions
Improve user experience and navigation
Track analytics and website performance
You may disable cookies via browser settings, but some features may not function properly.
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9. Legal Compliance
This Privacy Policy complies with the laws of Pakistan, including:
Prevention of Electronic Crimes Act (PECA) 2016
Contract Act, 1872
Copyright Ordinance, 1962
Competition Act, 2010
PTA and relevant telecom regulations
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10. Changes to this Policy
Royalhost.com.pk reserves the right to modify or update this Privacy Policy at any time. Changes will be posted on this page with a revised “Last Updated” date.